Frequently Asked Questions
Everything you need to know about your Waltham timepiece and shopping experience.
What is the standard shipping timeframe for orders?
We offer complimentary insured shipping on all orders. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on customs processing.
Do Waltham watches come with a manufacturer warranty?
Yes, every authentic Waltham watch purchased through our store includes a 2-year limited warranty that covers manufacturing defects and movement issues from the date of purchase.
What is your return and exchange policy?
We offer a 30-day return policy. Items must be in their original, unworn condition with all protective packaging and tags intact to qualify for a full refund or exchange.
How should I care for and maintain my mechanical watch?
To ensure longevity, we recommend a professional service every 3-5 years. Avoid exposing your watch to extreme temperatures or strong magnetic fields, and always ensure the crown is fully pushed in before contact with water.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and offer flexible financing options through Affirm for qualifying purchases.
Are your vintage models serviced before being listed?
Absolutely. Every vintage Waltham timepiece undergoes a rigorous authentication process and a full mechanical overhaul by our master watchmakers to ensure it meets our modern precision standards.